Last updated: October 2026
We want every order from Iberian Savor to arrive in perfect condition and taste exactly the way it should. If something isn’t right, we’re here to help.
Returns
Because our hams are perishable food products, we cannot accept returns or exchanges once an order has been delivered.
Damaged, incorrect or missing items
If your order arrives damaged, if you received the wrong item, or if something is missing, please email us at hello@iberiansavor.com within 48 hours of delivery. Include:
- Your order number
- A short description of the problem
- Photos of the product and the packaging
Once we review your request, we will send you a replacement or issue a full refund for the affected items, whichever you prefer.
Order cancellations
You can cancel your order for a full refund as long as it hasn’t shipped yet. Just email us as soon as possible at hello@iberiansavor.com. Once an order has shipped, it can no longer be cancelled.
Incorrect addresses and undelivered packages
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer, or for packages left unclaimed. If a package is returned to us, we will contact you to find a solution.
How refunds are issued
Approved refunds are issued to your original payment method. Depending on your bank, it may take 5 to 10 business days for the refund to appear on your statement.
Questions
If you have any questions about this policy, email us at hello@iberiansavor.com. Amanda or Adrián will get back to you within 24 hours, Monday to Friday.